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Manage staff access

Give a team member sub-admin access or remove it when no longer needed.

Make a customer a sub-admin

  1. As the store owner, open Admin Management. Availability depends on your plan.
  2. Find the person’s existing customer account by name or email.
  3. Check that you have selected the right person. If email verification is required, ask them to complete it first.
  4. Select Make sub-admin and follow the prompts. If you have reached your staff limit, review Billing & Plans.

Remove staff access

  1. In Admin Management, find the team member.
  2. Select Remove sub-admin and follow the prompts.
  3. Check that their role now appears as Customer.

Sub-admins have a smaller set of portal controls than store owners. Settings, Wallet, Billing & Plans, and Admin Management are not shown in their sidebar.

Need help? Email [email protected] with your store name and the step you need help with.

Manage staff access | Kello