Manage an order

Review the order

1. Open Orders and select the order you want to manage.
2. Check the items, quantities, customer details, delivery address, and payment status.
3. If payment is pending, wait for payment confirmation before attempting to move the order forward.

Update order progress

1. Use the available status controls as the order progresses through confirmed, processing, and en route.
2. Wait for each update to succeed before making another change.
3. Keep the status aligned with what is happening to the order so customers can follow its progress.

Confirm delivery

1. Once the customer has received the order, select the delivered status.
2. Check the order reference in the confirmation dialog.
3. Select Confirm delivery to finish, or Go back if the order has not been received.

Once marked as delivered, an order cannot be cancelled or have its status changed.

Cancel an order

1. Open an eligible order and choose its cancellation control.
2. Review the confirmation dialog before confirming cancellation.
3. Check the resulting order and payment status after the update.

Cancellation is unavailable for locked orders. Do not assume a payment has been refunded solely because the order is cancelled.